SHIPPING & RETURN POLICY

Shipping Information:

Standard Shipping
FREE: Delivery made within 4-6 working days.

• We only deliver to regions within the United Kingdom.
• Deliveries are made during business hours Monday to Friday, except on public holidays. The courier will make 3 delivery attempts; after the third attempt, the package will be redirected to our warehouse
• Please note: once the order has been confirmed, you will not be able to change your delivery address.
• As all orders are processed automatically, it is not possible for us to change dispatch and delivery times.
• You will receive an email with a link to track your order as soon as your package leaves our warehouse. 

 

Return Policy

You can easily return your order. We remind you that items must be returned intact, unworn, unwashed, and in their original condition and with all tags attached within 7 days from receipt of your order.

• Please email presenza.shop@gmail.com to receive the return guidance.
• Please ensure that the items are in their original condition and that the labels are attached, otherwise we will not be able to accept the goods returned or provide a refund.
• Contact Royal mail by visiting www.royalmail.com to schedule a pick-up at your desired location.
• We do not cover the return shipping fee.

 

Refund Policy:

• Refunds will be processed within 7-10 working days after we receive your returned item(s).
• Refunds will be credited back to the original payment method.

 

Exchange Process:

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.